Shipping policy

Everything you need to know about how your Malstrom order gets to you — rates, delivery times, tracking and more. If anything's unclear, we're one email away: support@malstrom.eu.

Shipping Rates

Shipping is calculated by destination. Orders over €150 ship free, worldwide. Your exact cost is always shown at checkout before you pay.

Destination Shipping cost
Germany € 4.99
Rest of EU € 7.99 – 11.99 
Denmark DKK 77
Poland PLN 45
Sweden SEK 91
Switzerland CHF 9.90 — duties & taxes included
Norway € 15.90 — duties & taxes included
Iceland ISK 2299 — duties & taxes included
United Kingdom GBP 9.49 — duties & taxes included
United States $ 11.99 — duties & taxes included
Canada CAD 16.99 — duties & taxes included
Australia AUS 17.99
Rest of the World € 9.99 – 19.99

 

Delivery Times

These are estimates for the transit time after dispatch — the countdown starts once you receive your shipping confirmation email with tracking, not on the day you placed your order. Some items ship from our EU warehouse and some from our international warehouse, so delivery times can vary by product — the estimate for your items is shown at checkout and in your confirmation email.

Destination Estimated delivery
Germany 4–7 business days
Other EU countries 5–10 business days
United Kingdom 4–6 business days
Switzerland 5–10 business days
Norway 5–8 business days
Iceland 6–14 business days
United States & Canada 5–8 business days
Australia 6–10 business days
Rest of the World 4–12 business days

During collection drops, major releases or peak periods, things can take a little longer due to high order volume. We'll always keep you posted, and we appreciate your patience while our team gets every order out the door.

Tracking Your Order

As soon as your package leaves the warehouse, you'll get a shipping confirmation email with a tracking number so you can follow it the whole way.

Don't see the email? Check your spam/junk folder and confirm the email address you used at checkout. Still nothing? Email us at support@malstrom.eu.

Tracking not updating? A new tracking number can take up to 24 hours to go live. Messages like "shipment not recognised" or "no information available" are usually temporary and clear within a day. If it's stuck longer than that, get in touch and we'll chase it with the carrier.

Label created, but no updates yet? That's normal for international shipments — tracking usually goes quiet until your package reaches your destination country and clears customs, which can take a few days. No news isn't bad news; your package is on its way. Want to be sure? Email us at support@malstrom.eu and we'll check the live status for you.

Couriers

Your order is delivered by DHL and local carriers, depending on your destination.

Packaging & Partial Deliveries

We pack your order with care so it arrives in perfect shape. For orders with several items, we sometimes combine packaging to cut down on waste and unnecessary shipments.

Occasionally items from one order ship separately because of different production or stock times — if a package arrives without everything, don't worry, the rest is on its way. If your item arrives damaged, email us right away at support@malstrom.eu and we'll sort it out.

Delivery Problems

Sometimes a package comes back to us — usually because of an incomplete or incorrect address, repeated failed delivery attempts, a refused delivery, or an uncollected package. If that happens, just email us and let us know whether you'd like it re-shipped, and to which address.

Package missing? If your order hasn't arrived within about a week after the estimated delivery window, email us at support@malstrom.eu. We'll investigate with the carrier and keep you updated until it's resolved.

Customs & Import Charges

For orders shipped to destinations outside the EU import VAT, customs duties or carrier handling fees may apply on arrival. These are set by the customs authorities in the destination country, are outside Malstrom's control, and — unless shown otherwise at checkout — are paid by the recipient.

If you're ordering internationally and want to know what to expect, it's worth checking with your local customs office before you order.

Need a Hand?

Questions about your shipment? Email us anytime at support@malstrom.eu — we're happy to help.